Refund policy
Refund & Return Policy
At Enchanted Spark Studio, each piece is created with care and attention to detail. Because many of our items are handmade, made-to-order, or personalized, please review the following policy before placing your order.
Handmade & Custom Items
Custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged due to a change of mind, incorrect personalization information provided by the customer, or normal variations in handmade products.
Please carefully review all names, colors, designs, sizes, and other customization details before submitting your order. Once production has begun, changes or cancellations may not be possible.
Ready-to-Ship Items
Unused, non-personalized ready-to-ship items may be eligible for return within 14 days of delivery. Items must be returned in their original condition and packaging.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Please contact Enchanted Spark Studio before returning an item. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and, when applicable, the shipping packaging
We will review the issue and work with you to provide an appropriate replacement, repair, or refund.
Handmade Variations
Every Enchanted Spark Studio piece is handmade. Slight variations in rhinestone placement, color, pattern alignment, or other handcrafted details may occur and are part of the unique nature of handmade products. These minor variations are not considered defects.
Cancellations
Orders may be cancelled for a full refund before production begins. Once materials have been prepared, personalization has begun, or production is underway, custom and made-to-order purchases cannot be cancelled or refunded.
Refunds
Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.
Shipping Issues
Enchanted Spark Studio is not responsible for packages that are delayed due to the shipping carrier. If your package is lost or arrives damaged during transit, please contact us so we can assist with the carrier's claim process.
Customers are responsible for providing a complete and accurate shipping address when ordering. Additional shipping charges resulting from an incorrect address may be the customer's responsibility.
Contact Us
Questions or concerns about your order? Please contact us at:
Enchanted Spark Studio
hello@enchantedsparkstudio.com